FAQs
Frequently Asked Questions
Practical answers for prescribers and clinic operations teams.
Sterile and non-sterile compounding, custom concentrations, formulation collaboration, documentation, and shipping/fulfillment support.
We follow structured procedures aligned with applicable USP standards and maintain documented processes, environmental controls, and staff training appropriate to the work performed.
Most orders process within 2–3 business days. Sterile preparations may require additional verification steps. Contact us for protocol-specific expectations.
Provider portal, fax, or phone. (List your fax number once you add it.)
Yes—pharmacists support prescribers with formulation details, compatibility considerations, and practical protocol fit.
UT, ID, AZ, CO, WY, HI (and expanding).
Temperature-appropriate packaging and shipping with tracking visibility for clinics.
Yes—strength, vehicle, preservative preferences where appropriate, based on prescriber direction.
Beyond-use dates, storage instructions, and supporting documentation as applicable to the preparation.
Clinic-submitted refills through portal/fax/phone; recommend submitting a few business days ahead to avoid gaps.
Ready to work together?
Request a provider account and we'll follow up within 1 business day.